Course: Professional Customer Service Management Training
Duration: 2 days
Dates in 2012 : 24 & 25 Sept; 15 & 16 Oct; 19 & 20 Nov.
Hours : 10.00- 16.00
Queries: admissions@hteschools.com
Course Aim
Participants will look at how to:
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set objectives for organisations, teams and individuals
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improve your management and leadership skills
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communicate effectively
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create a customer-focused culture within a team
- deal with any problems and handle difficult situations
Ideal For
A professional customer service management course ideal for:
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those seeking to improve their customer service management and leadership skills
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those seeking promotion or to progress within customer service leadership and management roles
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First-time supervisors, line managers and team leaders responsible for customer service staff and/or for the quality of the customer experience
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Students, interns or volunteers preparing for emplioyment in the service sector
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Minimum Age of 18
- Competent English Language Skills
Course Benefits
This is a stimulating and inspiring one-day customer service training management course that will empower first-time managers and supervisors to get the most out of their team.
This exciting mix of personal action planning, group activity and expert tuition will provide an insight into the art of leadership as well as practical tips on how to motivate your staff to excel..
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Lecturers are customer service management professionals
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Provides an ideal opportunity to mix with and learn from other delegates also involved in customer service supervisory, leadership and management roles.
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The one-day programme is an intensive introduction to essential leadership skills
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Study with customer service education specialists
Certification Details
Qualification: Statement of Completion - Professional Customer Service Management
Awarded By: London Hotel & Tourism School
Certification Requirements: 100% Attendance is required for certification
Course Details
Setting objectives
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- Vision and mission
- Components of great customer service
- Organisational, team and individual objectives
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Effective delegation
- Advantages
- How to avoid the pitfalls
- The seven steps
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Managing change
- Attitudes to change
- Do's and Don'ts
- Changing the culture
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How to be a postive leader
- What makes a good leader
- The difference between leading and managing
- Leadership styles
- Defining your own leadership style
- Action-centred leadership
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How to motivate and inspire your team
- What motivates people?
- How to respond to diversity in your team
- Effective communication
- Focus on skills
- Create the culture
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Manage your team
- How to set standards
- How to deal with problems
- Negotiation
- You as the leader and manager
- Action planning
How to Enrol and Pay Your Course Fees
Register and Pay Fees Online to Immediately Confirm Your Course Place
Simply choose your date then click on the "Buy" button and provide your details and card payment, and your course place is immediately confirmed.
You'll receive a confirmation of your payment and course place immediately from our enrolment centre.
Or Enrol By Application Form
Your payment options then include card payment, bank transfer, cash, UK bank cheque.
NB. Invoice Bookings
You can request an invoice for a Company Booking - however please note your place will only be provisionally booked and held for 30 days (unless the course place is booked within 30 days of course commencement in which case it will be held until 7 days prior to course commencement)
Invoice terms are 30 days (unless the course place is booked within 30 days of course commencement in which case invoice terms are payment required 7 days prior to course commencement.)
Accommodation
Click here for information on hotel accommodation on-site at ExCeL London.
Bookings and payments must be made directly with the hotels.
The on-site hotels listed are within walking distance of our Training Centre (on-site at ExCeL), with the closest hotels being Crowne Plaza, Novotel and IBIS.
Further Information
If you require additional information on our courses or the London Hotel & Tourism School, please contact us:
Click Here to email your query
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